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<font size=+2><b><i><font color="#ff7c18">Chapter
4:<br>
THE RED CROSS</font></i></b></font>
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<p>The American Red Cross
<A HREF="http://www.redcross.org"><b>(http://www.redcross.org)</b></A>
<IMG SRC="/alabook/chapters/earth.gif"> has created a model non-profit
web site which should be studied by anyone who wants to use the Internet for
fundraising and public relations. It is well-designed, downloads quickly, and
contains just about everything that one could imagine wanting. It is also
well-managed, and kept up-to-the-minute with breaking news.</p>
<p> While the Red Cross does many things, it is best known for its work with
natural and human-made disasters. Therefore a crucial element of its site is
that it contain timely and accurate information about such situations. A key
strategy for this site, as for any disaster or relief agency, is that visitors
can quickly:</p>
<UL>
<LI>Find out what happened;
<LI>Find out what the Red Cross is doing about it;
<LI>Find out what "you can do" about it, including volunteering;
<LI>Donate on the spot.
</UL>
<p>We have an extensive review of this site in our book. We see no reason to
duplicate that review on this CD, since "seeing is believing" and you can review
the site for yourself by clicking here.
<A HREF="http://www.redcross.org/"><b>(www.redcross.org)</b></A><IMG SRC="/alabook/chapters/earth.gif"></p>
<p>However, we can "bullet" certain features that are worth emulating:</p>
<UL>
<LI>The Red Cross site has a powerful and sophisticated "search engine."
<A HREF="http://www.redcross.org/sys/search/search.html">
<b>(http://www.redcross.org/sys/search/search.html)</b></A><IMG SRC="/alabook/chapters/earth.gif">.
No matter how well-organized, every large web site needs a good search
mechanism. Sophisticated visitors will often use your search engine rather
than follow your table of contents or your clever icons.
<p>
<LI>The Red Cross is one of the first large agencies to allow online donations
<A HREF="http://www.redcross.org/donate/donate-now.html">
<b>http://www.redcross.org/donate/donate-now.html</b></A><IMG SRC="/alabook/chapters/earth.gif">,
using your American Express, Visa, or MasterCard.
<p>
<LI>The Red Cross has built in a number of interactive "involvement"
devices. The site encourages volunteerism
<A HREF="http://www.redcross.org/volunteer/vol.html">
<b>(http://www.redcross.org/volunteer/vol.html)</b></A><IMG SRC="/alabook/chapters/earth.gif">
by helping the visitor to find his or her local chapter and telling them to
call or visit. The "Feedback"
<A HREF="http://www.redcross.org/sys/feedback/feedback.html">
<b>(http://www.redcross.org/sys/feedback/feedback.html)</b></A><IMG SRC="/alabook/chapters/earth.gif">
icon leads to a page that allows direct submission of questions and
comments to the national chapter, as well as comments about the web site.
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